Privacy Policy for jili vip

1. Information We Collect

jili vip collects personal data through several channels: directly from you during account registration and verification, automatically through your use of the platform, and in limited circumstances from trusted third-party service providers such as payment processors and identity verification partners. The categories of data we collect are described below.

Account Registration Data

When you create a jili vip account, we collect the following information that you provide voluntarily:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Email address, used for account communication, security alerts, and promotional correspondence (where consented).
• Mobile phone number, used for OTP two-factor authentication and account recovery.
• Residential address, collected during KYC verification for identity confirmation purposes.
• Username and encrypted password for platform authentication.

Identity Verification (KYC) Data

Before approving withdrawal requests, jili vip is required to verify the identity of all registered players. As part of this Know Your Customer (KYC) process, we may collect:

• Scanned copies or photographs of a valid National Identity Card (NID), passport, or other government-issued photo identification.
• A selfie photograph or video clip taken at the time of verification, used to confirm that the submitted ID belongs to the account holder.
• Proof of address documentation, such as a recent utility bill or bank statement dated within the last three months, where enhanced verification is required.

KYC documents are handled with the highest level of data security. They are stored in encrypted form and accessed only by authorised jili vip compliance personnel on a strict need-to-know basis.

Financial Transaction Data

When you make a deposit or request a withdrawal on jili vip, we record transactional data necessary to process and audit those payments. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (BDT), timestamps, and transaction status. jili vip does not store full card numbers, mobile banking PINs, or complete bKash/Nagad account credentials on its servers.

Usage and Technical Data

When you access jili vip through a browser or mobile device, our servers automatically record certain technical data including:

• IP address and approximate geolocation (country and city level).
• Browser type, version, and operating system.
• Device type and unique device identifiers where applicable.
• Pages visited, games played, session duration, and click-path data.
• Referring URL (the website from which you navigated to jili vip, if applicable).

This technical data is used for platform security, fraud detection, performance optimisation, and aggregate analytics. It is not used to identify individual users for marketing profiling without separate consent.

Communication Data

If you contact jili vip support via live chat, email, or any other channel, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and any resolution notes added by our support team. Communication records are retained to improve service quality and to provide an accurate history should a dispute arise.

2. How We Use Your Data

jili vip uses personal data collected from registered players and platform visitors for clearly defined, lawful purposes only. We do not use your data for any purpose that is incompatible with the reasons for which it was collected. The primary purposes for which we process your personal data are:

Marketing Communications

jili vip may send you promotional emails or platform notifications about bonuses, new game releases, seasonal offers (such as those aligned with Eid, Pohela Boishakh, BPL cricket season, and IPL), and platform updates. These communications are sent only where you have provided explicit consent during registration or through your account notification preferences. You may withdraw your consent to marketing communications at any time by updating your notification settings or by contacting support.

Responsible Gaming Use

jili vip analyses certain aspects of player behaviour — including session frequency, wager patterns, and deposit volumes — for the purpose of responsible gaming monitoring. This analysis is conducted in the interest of player welfare and is not used for marketing segmentation. Where behavioural indicators suggest a player may be experiencing gambling-related harm, jili vip may reach out proactively to offer responsible gaming tools. For more information on available tools, visit the Responsible Gaming page.

3. Data Sharing and Disclosure

jili vip does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. Your data may be shared in the limited and specific circumstances described below.

Payment Service Providers

To process deposits and withdrawals, jili vip shares relevant transactional data with our certified payment processing partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard). These providers receive only the data necessary to complete the specific transaction and are bound by their own data protection obligations and PCI-DSS compliance requirements.

Identity Verification Partners

For KYC compliance, jili vip may engage certified third-party identity verification services to assist in validating government-issued identification documents. These partners are contractually prohibited from using your data for any purpose other than the specific verification task for which they are engaged.

Legal and Regulatory Disclosure

jili vip may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other governmental authorities where required to do so by applicable law, court order, or where disclosure is necessary to prevent or investigate suspected criminal activity including fraud, money laundering, or underage gambling. jili vip will take reasonable steps to notify you of such disclosure where it is legally permissible to do so.

Technology and Infrastructure Providers

jili vip uses reputable third-party technology providers for hosting, content delivery, cybersecurity, and platform infrastructure. These providers may process personal data on our behalf as data processors. All such providers are required to maintain appropriate technical and organisational security measures and are not permitted to use your data for their own purposes.

Game Studios and Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI Games, Spribe, NetEnt, Microgaming, and Ezugi operate game engines that run within the jili vip platform. In the course of gameplay, these studios may receive limited session-level technical data (such as a session token and game result logs) to facilitate the game and maintain game integrity. They do not receive your full name, NID data, or payment information.

4. Cookies and Tracking Technologies

jili vip uses cookies and related tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by the jili vip website when you visit. Cookies do not contain executable code and cannot directly harm your device or access other files stored on it.

Types of Cookies We Use

Third-Party Cookies

jili vip does not permit third-party advertising networks to set cookies on the jili vip domain. Analytics cookies, where used, are configured to anonymise IP addresses and are not shared with advertising platforms. Game provider iframes may set their own session cookies limited to gameplay functionality; these are governed by each provider's own privacy policy.

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will impair core jili vip functionality, including the ability to remain logged in during a session. Blocking functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

5. Data Security Measures

jili vip implements a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the jili vip platform.
• Encrypted database storage for all sensitive personal data fields including passwords (hashed using industry-standard algorithms), KYC documents, and payment references.
• Role-based access controls (RBAC) ensuring that jili vip personnel can only access the specific data required for their authorised job functions. KYC documents, for example, are accessible only to compliance staff.
• Two-factor authentication (2FA) available to all registered players for account login and sensitive actions such as password changes and withdrawal requests.
• Automated intrusion detection systems that monitor for anomalous access patterns and alert the security team in real time.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Secure offsite data backups encrypted and stored separately from the primary production environment to facilitate disaster recovery without data loss.

Breach Notification

In the unlikely event of a data security breach that affects your personal information, jili vip will notify affected players promptly once the breach has been identified, investigated, and contained to the extent possible. Notification will be sent to the email address registered on your account. Where a breach poses a significant risk to affected individuals, jili vip will also notify relevant authorities in accordance with applicable regulations.

Your Role in Security

While jili vip takes all reasonable technical precautions to secure your data, you also play an important role in keeping your account safe. You are responsible for maintaining a strong, unique password for your jili vip account and for not sharing your login credentials with anyone. jili vip will never contact you to ask for your password. If you receive a communication purporting to be from jili vip that requests your password or full payment credentials, treat it as fraudulent and report it to [email protected] immediately.

6. Data Retention

jili vip retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data (name, email, contact details, account preferences) is retained for the full duration of your account's active status on jili vip.
• KYC verification documents are retained for a minimum of five (5) years following account closure, in compliance with international anti-money laundering record-keeping standards.
• Financial transaction records are retained for a minimum of five (5) years following the date of each transaction, in line with financial record-keeping requirements.
• Customer support communications are retained for a period of three (3) years following the closure of each support case, to maintain an accurate history for dispute resolution purposes.
• Usage and analytics data in anonymised or aggregated form may be retained indefinitely as it cannot be used to identify individual users.
• Marketing consent records are retained for the duration of your account and for up to two (2) years following account closure or consent withdrawal, to demonstrate compliance with consent requirements.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised using industry-standard data destruction methods. Where deletion is not technically feasible for specific data types (for example, data embedded in system backups), jili vip will isolate that data and prevent it from further processing until it can be securely purged during the next scheduled backup rotation cycle.

7. Your Privacy Rights

jili vip respects your rights over your personal data. As a registered player, you have the following rights with respect to the personal data we hold about you:

Right of Access

You have the right to request a copy of the personal data jili vip holds about you, along with information about how it is being used. Access requests can be submitted by contacting [email protected]. We will respond to verified access requests within a reasonable timeframe.

Right to Rectification

If any of the personal data jili vip holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account data (such as your email address or contact number), you can update this directly through your account settings. For KYC-related data corrections, please contact the support team with supporting documentation.

Right to Erasure

In certain circumstances, you have the right to request that jili vip delete your personal data. This right is subject to overriding legal obligations — for example, jili vip is required to retain KYC and transaction records for a minimum period under anti-money laundering regulations, and those records cannot be erased on request during that mandatory retention period. Outside of legally protected data categories, jili vip will process verified erasure requests promptly.

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To stop receiving marketing communications from jili vip, update your notification preferences in your account dashboard or contact support directly. Opt-out requests are processed within a reasonable timeframe after which no further marketing communications will be sent.

Right to Data Portability

Where technically feasible, you may request that jili vip provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. Portability requests are handled on a case-by-case basis by the jili vip data team.

Submitting a Privacy Request

To exercise any of the rights described above, contact the jili vip support team at [email protected] with the subject line "Privacy Request". Please include your registered account username and a brief description of your request. To protect your privacy, we will verify your identity before processing any data access, correction, or deletion request. Our support team is available 24 hours a day, seven days a week, and responds in English.

8. Changes to This Policy

jili vip reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, developments in our platform and services, or evolving data protection best practices. When we make material changes to this policy, we will notify registered players by email to the address associated with their account, and we will update the "Last Updated" date at the top of this document.

For minor or non-material changes — such as typographical corrections, clarifications that do not alter the substance of how data is used, or updates to contact information — we may update the policy without sending individual notifications. It is therefore good practice to review this Privacy Policy periodically. The current version of the Privacy Policy is always available at jili-vip.app/privacy-policy.

Your continued use of the jili vip platform following notification of a material policy change constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using jili vip and may request account closure by contacting [email protected].

Contact for Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the way jili vip handles your personal data, please contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7 — English language support for Bangladesh players
• Response language: English
• Time zone: Bangladesh Standard Time (BST, UTC+6)